Frequently Asked Questions
Frequently asked questions from our boutique and brand partners. Can’t find your answer? Write to info@onesgolden.com.
Wholesale & Trade
How do I become a wholesale partner?
Submit the Wholesale Application — it takes about five minutes. We review every application within 1–2 business days. Once approved, your account unlocks the Trade Catalog with wholesale pricing, MOQs and tier discounts.
What are your minimum order quantities?
MOQ is 12–24 pieces per style depending on the category, shipped in prepacks (for example, assorted sizes, 6 pcs per box). The exact MOQ and prepack configuration are shown on each product page in the Trade Catalog.
Do you offer quantity discounts?
Yes. Wholesale pricing automatically steps down at 48+ pieces and 96+ pieces per style. Tier prices are listed directly on each product page in the Trade Catalog.
How do I request a quote?
Approved partners can use the Request Quote form on the Trade Catalog — list the styles and quantities you need and our team replies within 1–2 business days. You can also write to info@onesgolden.com.
What payment methods do you accept?
Approved wholesale partners pay by T/T bank transfer; PayPal support is being added for sample and small orders. Exact payment terms are confirmed with your quotation.
What is your production lead time?
Typically 30–50 days from order confirmation, depending on the style and season. Made-to-order styles are labelled on each product page; in-stock styles ship sooner.
Can I develop products under my own brand?
Yes — that is our ODM specialty. With in-house design and manufacturing experience since 2001, we develop exclusive lines under your label. Many of these styles never appear on our own site; talk to us about what you are looking for.
How is shipping handled?
We ship internationally with tracked express or freight services depending on order size. Once your order ships, you receive a tracking link. Details: Shipping Policy.
Orders & Support
Why can’t I see prices on the product pages?
Prices are gated: guests browse the collection without prices, retail customers see retail prices after login, and approved wholesale partners see trade prices throughout. Log in, or apply for wholesale access if you are a boutique or brand.
What is your return policy?
Retail orders follow our Returns & Refunds policy. For wholesale orders, contact info@onesgolden.com first so we can resolve quality or shipping issues quickly.
How do I contact support?
Email info@onesgolden.com or use the form on our Contact page — we reply within one business day.